Alternative Industry Research Firms

Barbara French from Tekrati was in touch to tell me about a very interesting new research report they’ve released looking at the alternatives to Gartner, post their META Group acquisition.

The report interviews representatives from Forrester, IDC, AMR Research, Burton Group, Info-Tech Research, The 451 Group and The Advisory Council.

They are also welcoming comments and debate on the report on their weblog.

New and Notable…

  • David Philips, a UK practitioner has launched a new (well since June)blog called LeverWealth. David’s been busy posting a lot of interesting content.
  • I’m a big fan of Tekrati which is a great resource for anyone working with technology industry analysts. They’ve launched a new blog aimed at providing more news, links and a forum for discussion on relevant analyst issues.

PR Miscellany – August 18, 2005

  • These days I find it increasingly hard to be shocked or surprised at the stupidity of some of our “colleagues”. [Thanks to Alice Marshall for the link]
  • George Beres writes in the Oregon Daily Emerald that PR has no place in Journalism school…
  • There’s some disagreement going on about how effectively Fedex handled a recent “rogue” website. [Allan Jenkins, BL Ochman, Steve Rubel]
  • As covered widely elsewhere (I include it here only for archive purposes!) a recent survey by Nielsen/NetRatings found that five percent of blog readers use RSS…
  • Some more additions to the world of corporate technology blogs. Adobe and BMC Software are now upping their efforts. [Thanks to Constantin for the link]
  • Weber Shandwick have published an article offering advice on how to navigate the world of industry analysts. [Via Duncan Chapple]
  • Mike Manuel ponders whether the future of PR (and business in general) is a blurring of lines between departments and disciplines (e.g. PR and customer service). It’s an interesting discussion that deserves more time and reflection than I am giving it at this moment. We shouldn’t forget that history teaches us that organizational change is inevitable, albeit typically slow and incremental…
  • The Hobson and Holtz Report #59 is now awaiting your iTunes.
  • Steve Rubel reports that Cisco‘s PR team is now podcasting PR content such as industry discussions and events.

It's quiet here…

It’s been a little quiet here over the past few days due to pressures at work, normal service will be resumed shortly.

Has anyone else noticed a major surge in spam volume? My business e-mail account, along with my personal e-mail accounts are under constant barrage these days – not to mention to volume of comment and trackback spam I’m getting on the blog…

On a housekeeping issue, a couple of people have been moaning about the use of the term “PR Miscellany” for my usual link round-ups as it’s non-descriptive. Some have suggested I try and summarize the content in headline… I’m thinking about it. 🙂

Finally, I was talking with a tech PR agency (West coast) recently and they estimate 50% of their agency clients are somewhat engaged in blogging – it’s interesting, though I imagine that 50% is disproportionately high.

PR Miscellany – August 12, 2005

Quiet enough out here today…

  • Tim Dyson, CEO of Next Fifteen (Bite, Outcast, Text 100) believes we’re going to see a number of mid-sized tech PR firms hit the wall…
  • Jim Horton has found a story from USA Today that must be a mini-nightmare for any PR person… it turns out that your client was telling porkies to one of the world’s largest circulation newspapers…
  • Stuart Bruce has written an introduction to RSS for PR people.
  • Susan Getgood has some tips for PR people thinking of pitching blogger…
  • The fifty-eighth installment of the The Hobson & Holtz Report is now online.

PR Miscellany – August 11, 2005

  • As part of the For Immediate Release podcast series, Neville Hobson and Shel Holtz from time-to-time focus on a specific person or subject. Their latest project is a 45 minute interview with Constantin Basturea, who is, in my opinion, the most tireless provider of online PR information and resources. Not only does he run his blog, but he is the man behind The New PR Wiki, the PR Digest, and I think it’s fair to say the main driver behind the second annual Global PR Blog Week. Hear more here.
  • Cisco CEO John Chambers discusses the importance of corporate citizenship in BusinessWeek. Of course the more cynical among you may be wondering when Cisco will try some “analyst citizenship”. Not me though.

    Q: How else has Cisco’s reputation for corporate citizenship aided shareholders?
    A: It has had a huge impact on our brand. We have one of the top 20 brands in the world, right up there with names like Coca Cola that spend a huge amount more than we do on advertising. Part of that is that people like to be in business with people they respect and trust.

  • David Ferrabee, Managing Director of the Change & Internal Communications practice at Hill & Knowlton‘s London office has started a new blog.
  • Media Insider has an article written by Bill Stoller on how to build effective online press rooms.

Global PR Blog Week 2.0

After an incredible amount of hard work by a whole range of people , the program for the second Global PR Blog Week has been released.

This year’s event will take place on the 19th to the 23rd of September, 2005 and it’s highly recommended as a unique collection of free PR content, advice and opinions.

I believe special thanks should go to Constantin Basturea who, as always, has invested a lot of personal time in getting the program up and running.

The Quality of online information will be self-regulating..

ZDNet journalist David Berlind poses a number of interesting questions in a recent posting. In particular he tackles the spectrum of journalists and bloggers and their willingness (or not) to publish and be damned (i.e. don’t let the facts get in the way of a good story). He also asks can PR people adapt to shorter news cycles, and in particular the instant deadlines imposed by blogs.

These are interesting questions, particularly for anyone involved in communications on behalf of individuals or organizations.

First and foremost, I believe that, for the most part, journalists and bloggers who take the time to check their facts will, over time, attract a wider audience than those just willing to post any unsubstantiated rubbish online. Credibility is important in any communications medium and the Internet, and faster turnaround, does not change that. There are exceptions. The Internet provides the perfect medium for connecting like minded individuals. As a result if “Group A” find an unsubstantiated rumor that attacks “Group B”, then many of the participants in Group A will be happy to publish, read and discuss that rumor regardless of its basis in fact. But for the majority, credibility is not a commodity.

On the question of PR people meeting the needs on online publishing, there is no question we can do a better job turning around queries. However, there needs to be a sense of realism here. There are limited resources available, executives have busy schedules and sometimes there are valid reasons why certain information takes longer to produce. So while PR people need to raise the bar, I also believe that there needs to be some agreed rules of engagement around what is an acceptable turnaround time for an incoming request. I’m sure we’ve all been victim to an incoming request for comment at 5.45pm for a deadline of 6pm which has been specifically delayed to try and get a rushed response or worse an “unavailable for comment”.

There are going to be speedbumps as we evolve into new publishing cycles, however it will only work if we agree some standard rules of engagement for the behavior of both parties.

More on David’s post from Andy Lark and Jeremy Pepper.

PR Miscellany – August 10, 2005

I am having RSS-induced guilt. All this unread PR content… maybe I should just stop taking vacation….

  • Colin McKay points to a very interesting “Crisis Response and Communications Planning” manual prepared by the Department of Plant Agriculture at the University of Guelph in Canada for the Ontario Ministry of Agriculture, Food and Rural Affairs.

  • Excuse me as I sit back and reminisce for a moment. When I started this blog there were only a handful of PR people blogging and one of the first was Phil Gomes. It turns out Phil has landed a new job at Edelman where he will be “Senior Counsel, Online Communications”. Heartfelt congratulations to Phil and to Edelman.

  • Phil also has a post on the latest corporation to take the heavy handed (and myopic) approach to effective media relations. More on Google’s misdirected PR efforts here. Here’s a recent post that outlines my views on this practice.

  • Jim Horton takes a shot at critically analyzing the Future of Media Relations. The PDF is available here.

  • On a related subject, Chen PR‘s Randy Wambald has some comments on the evolving nature of media relations today.

  • McClenahan Bruer have an interesting marketing measurement case study from Textronix. You can even request a copy of the slides.

  • Issue #57 of For Immediate Release, the world’s foremost PR podcast :-), is now available for download.

  • PR blogger, Steve Lubetkin is interviewed in the New Jersey Star Ledger providing some sound advice to PR professionals who find themselves unemployed.

  • TM Writes: This post highlights the danger of not paying the correct attention to detail. Andrew Smith kindly pointed out this story is from (ahem) five years ago. My sincere apologies to Firefly [Website]Now this is one of those time-sensitive posts that will in the next few days probably become irrelevant. It seems UK PR firm Firefly has gotten into something of a ruckus with our favorite irreverent IT pub The Register, who questions the validity of findings that Firefly are the UK’s #1 agency with journalists. At the time of writing the Firefly site (as referenced in the story) is down. The Google approach is gathering momentum.
  • BL Ochman compares the blogging policies of IBM and Sun. [IBM’s public policy | Sun’s public policy]

  • Duncan Chapple shares four very accurate myths about Analyst Relations.

  • The Dallas Morning News has a story on how firms are increasingly recognizing the potential of blogs.

  • A little off topic, but an interesting story from CNET on the top ten flops of the bubble. This is certainly of interest for those of us with a morbid fascination in that extraordinary period. The top five are Webvan, Pets.com, Kozmo, Flooz and eToys.

Expert PR Advice….

In the latest installment of “new PR business development” advice, here’s another little nugget.

If you’re sending out a newsletter promoting your PR expertise to prospects, it’s probably a worthwhile exercise to clean your mailing list before you send it, to show you have a little “mail merge expertise”.

Sending seven unsolicited copies of the same e-mail over a period of two hours, probably isn’t the best showcase of your “expertise” – regardless of how good your content, skills, experience and track record are.