Murphy's Law

Tom Murphy

Archive for May 2006

Sleepless in Heathrow

 

It all appeared to be going so well.  The “Delivering the New PR” conference was a success (based on the feedback from the attendees I talked to). 

I took a cab to Heathrow with Neville and Elizabeth in plenty of time for my flight. We dropped them off at Terminal 4, and as we were making our way to Terminal 1 a thunder storm hit the Heathrow area.  I assumed this would delay flights in and out – but I didn’t realize by how much. 

I was due to fly out on a BMI flight to Dublin at 19.10 however it quickly became apparent that it was delayed.  We were still sitting there at 22.30…. 

In that entire time there was only one BMI announcement and that was to inform us the flight had been delayed until 19.50.  The rest of the delay updates only came when passengers actually walked up to the BMI desk at the gate and asked for the latest information -  which BMI kindly shared – and luckily those passengers were kind enough to pass on the message. 

At 22.30 they announced that our flight was cancelled due to “operational” issues.  Chaos ensued with passengers flooding the desk, we all had to register there and then, go back out to the departure atrium, queue at the BMI ticket desk for over an hour.  There was then another half an hour waiting for a bus to take us to the hotel and then about three quarters of an hour checking into the hotel.  I finally go to my bed at around 01.50. 

A long day…. 

PS: The BMI staff I dealt with were pleasant and efficient, however my complaint centres on why there wasn’t clear and regular public communication regarding the status of the flight? In fairness to Aer Lingus – who had similar delays – they made a point of providing regular updates on the progress of all their delayed flights.  It’s better to say too much than too little particularly when people are stuck in an area that resembles something like a blitz shelter.

Written by Tom Murphy

May 14, 2006 at 1:56 pm

Posted in General

Live blogging at the New PR Conference

We are having a great time!

Written by Tom Murphy

May 12, 2006 at 8:43 am

Posted in General

Some Feedback and Reader Social Responsibility

Before flying out to London for the New PR conference tomorrow morning, I attended the first All-Ireland corporate social responsibility event, which was jointly organized by BITC Ireland and BITC Northern Ireland.

It was an interesting event with a strong turn out and provided a great opportunity to catch up with a lot of people I hadn’t seen in a while.

One former colleague informed me she has discovered this blog. So ever the egotist I asked what she thought. Her response:

“You seem to rant an awful lot.”

I thought that summed it up nicely.

The first roundtable session of the day was hosted by RTE’s Mark Little who did a fairly good job. Of course one of the issues he came back to again and again was how do you address the widespread cynicism of corporate social responsibility.

I think it’s an important question to ask, however it got even more interesting when the session was opened to the floor.

The first question was directed to Little himself asking how did he see his corporate social responsibilities (or maybe “viewer social responsibilities”) given the increasing pressure on journalists to get the juicy story… in some cases ignoring the facts.

He dodged the question and bounced it to the panel. It’s an interesting perspective – and it’s a pity he wasn’t pushed on it.

One of the other really interesting discussions (not in the sessions unfortunately) was around the cost, budgeting and measurement of CSR (and community involvement).

It was interesting that there was divided opinion. Some believe you must tightly measure the success of your CSR efforts, while others believe that the more you focus on ROI, the more it moves from CSR to marketing….

Written by Tom Murphy

May 12, 2006 at 12:36 am

Posted in General

London: Delivering the New PR

London: I arrived into Heathrow this evening (BMI) for the third "Delivering the New PR" event. Of course we had the usual Heathrow delays and hassles, which combined with the heat and a driver who drove me around in circles made for a stressfull trip.

Of course it's been worth it to catch up with Chris, Elizabeth, Neville, Philip and Nicky.  Unfortunately Stuart isn't arriving until the morning.

Earlier in the day I was at the first All-Ireland CSR conference.  They got a great turn out and it was fantastic to catch up with a lot of people I hadn't seen in a while, but I think there could have been more content and sessions.

Written by Tom Murphy

May 12, 2006 at 12:01 am

Posted in General

New Digital Camera…

We finally got a new digital camera

2006_April 006

Sorcha’s been trying it out in Amsterdam….

Written by Tom Murphy

May 9, 2006 at 12:24 am

Posted in General

New Digital Camera…

We finally got a new digital camera

2006_April 006

Sorcha’s been trying it out in Amsterdam….

Written by Tom Murphy

May 9, 2006 at 12:24 am

Posted in General

Blogging on WordPress

Well after listening to Neville Hobson evangelizing the wonders of WordPress I decided I had better give it a try.

My daytime blog uses MoveableType on my own web server, but to be honest I am afraid to touch it in case it falls over.  I’m proud to say I installed it myself but every time I try and change something it all falls over.  I don’t have time to go diving back into the morass of templates and configurations. 

Instead I’m trying out the free hosted service from WordPress.com which has the drawback of offering limited configuration but the benefit of not requiring me to waste a lot of time.

Of course there’s a strong chance that it will die of neglect or suffer sporadic posting but then that’s probably no different to the majority of blogs 🙂

We’ll see how it works over time!

Update:

The site is now running WordPress on a dedicated server!

Written by Tom Murphy

May 5, 2006 at 11:36 pm

Posted in General