On the road again….

Well you may have noticed that PR Opinions was a little quiet last week.  I was on the road and it was difficult to find any time so usual service should be resumed this week.

During the week I was reading Advertising Age and there was an interesting opinion piece from Randall Rothenberg:

“Having reflected on blogs for the better part of two years, and having participated in the sport for a short two months, I am prepared to report that blogging is little more than hype dished out largely by the unemployable to the aimless.”

Now regular readers will know that I don’t subscribe to the counter theory that blogs will change the world as we know it.  However, to discount them completely is inadvisable in the extreme.

Rothenberg does grudingly admit there are a tiny number of influential blogs:

“Do some bloggers have sway? About as much as your average op-ed columnist.  A few even have meager, self sustaining ad-support… but a million monkeys filing second-by-second observations on Web sites would undoubtedly stumble on the real author of Shakespeare’s plays.”

You see, in my mind this opinion is just as valid as the blog bigots who tell us blogging will change the world completely. It’s not realistic and as usual the truth is somewhere between the two poles.

You can’t just discount blogs because they aren’t delivering large amounts of currency at this point.  How many web sites were making actual profitable revenue during the 1990’s? Did that mean websites were a fad? Nope.

Blogs have a role to play in the marketing mix.  At the very least, blogs provide strong search engine optimization capabilities and a well written corporate blog adds interesting, regular content to corporate websites.  Both of these factors alone mean that blogs are something all marketing folks should be aware of.

When you factor in a small but growing number of influential blogs in certain industries – their importance continues to grow.  Blogs will become another tool in the marketing/PR toolbox. Reading some blogs and posting your own blog for two months doesn’t really mean you are an expert… not when you seem to miss the overriding trend that blogs are creating… the emergence of the human voice. I have been writing a blog for quite some time, I have been working with bloggers for quite some time.  It does work.

I provide the same guidance that I always provide.

Evaluate blogs (both blogs you create and blogs that write about your industry) and find out if they have something to offer your business.  If they do, then use them, if they don’t then continue evaluating them. Discounting something because you don’t like it or because it doesn’t fit into a handy category isn’t smart. If you are a marketing professional understanding how your audience is communicating, how they are finding and using information is the very lifeblood of your daily job.  If your audience uses blogs then whether you like it or not, you need to engage them.

New blog monitoring service launched

CyberAlert, an online clipping firm has announced BlogSquirrel, a new service specifically designed to monitor over 100,000 blogs.

According to the press release:

“By searching and reporting on a comprehensive cross-section of blogs, BlogSquirrel (http://www.cyberalert.com/blogmonitoring.html) offers an effective �early warning system� to identify problems and issues that may threaten corporate or brand reputation, or that present new opportunities for product development or business growth.”

The growing number of “blog monitoring” services is probably a good (if early) indication of the interest around blogs. 

New technology blog for UK journalists…

An interesting new blog…

Leslie Bunder has created journalistic.co.uk.  It’s a blog that aimes to provide a:

“…dedicated site for journalists to help them understand the benefits of digital media and technology and how they can make the most of it to improve reporting, writing and publishing.

From how to make the most of mobile communications through to understanding word processing, Journalistic.co.uk aims to cover those areas and more including reviews of software, hardware and other services.”

New Communications Forum 2005 kicks off….

Elizabeth Albrycht and Guillaume du Gardier have unveiled New Communications Forum 2005

The forum is targeted at PR, marketing and communications professionals and it promises:

“…provide you with an in-depth, hands-on exploration of the future of communications. Our instructors are PR professionals, marketers and journalists who have pioneered the use of these new tools and technologies. They will share their in-the-trenches experiences as early adopters of these new communications tools.”

The conference will take place in Silicon Valley on January 26-27, 2005 and a second event will take place in France in February 2005.

There’s even a rumor circulating that I might be in France in February….

Searching for success….

The importance of search engines in driving web traffic and promoting awareness and leads continues to grow. Because search engines are (through technology) independent in nature, this is a tailor-made opportunity for PR.

Make no mistake, you need to embrace Search Engine Optimization (SEO), understand how it works, understand how to maximize listings, use Google AdWords, Overture etc..

With that in mind I recommend you take a look at MarketingSherpa’s research report on how B-to-B buyers use search engines.  The report is available as a PDF

“You definitely should adjust the keyword phrases you’re optimizing for and offers you’re advertising to reflect this. Instead of just trial offers or direct orders, promote white paper downloads, canned webinar viewing, tech spec documents, and the killer-app, comparison charts of you versus your competitors (optimized for all their names of course.)”

PR Misc – Nov 9, 2004

There’s lots of interesting stuff around and I haven’t the time to write about it any detail, but here are some links:

 Shel Holtz points to a PR Week UK report on study looking at the importance of saying sorry.

 Michael O’Connor Clarke takes a deeper, more in-depth look at the role of PR in corporate blogging.

 Philip Young reports on a study that found PR people are one of the major causes of angst in a newsroom.

 Steve Rubel links to an interesting article by Terry Heaton on the “New Public Relations” – you’d never guess but blogs and the Cluetrain manifesto get a mention 🙂

 Tom Foremski reports that British PR pros are invading Silicon Valley…

Ethics, policies and stuff…

Charlene Li is an analyst over at Forrester who is getting a lot of linkage these days.  She recently published a report ($349) on blogging which evaluates whether blogging is a fad or something more interesting.

She includes a list of blogging ethics, which Mike Manuel posts.

I’m in two minds about “blogging ethics” particularly given the diverse nature of blogs and the only way you can really “trust” a weblog is based on common sense and reading it over time.

However, I am a big fan of corporate blogging policies which ensure everyone is fully aware of what is acceptable practice for employees and employers. Charlene’s suggested policy includes:

    1. Make it clear that the views expressed in the blog are yours alone and do not necessarily represent the views of your employer.
    2. Respect the company�s confidentiality and proprietary information.
    3. Ask your manager if you have any questions about what is appropriate to include in your blog.
    4. Be respectful to the company, employees, customers, partners, and competitors.
    5. Understand when the company asks that topics not be discussed for confidentiality or legal compliance reasons.
    6. Ensure that your blogging activity does not interfere with your work commitments.

When it comes to blogging ethics my guide is the now sadly defunct Blogging Manifesto (courtesy of Wayback Machine).

 

Silicon Valley, PR and blogging…

Tom Foremski over at Silicon Valley Watcher touches on how PR companies are beginning to notice bloggers.

PR companies know how to work with traditional media, but they are not sure how to work with bloggers. That indecision has led to no action at all. But now, Christina says that things are changing. �Some PR companies, and also their clients, are beginning to ask, ‘which are the most influential blogs?’�

This can be a tough one to judge. It is difficult to audit the readership of blogs. RSS feeds and the re-posting of stories and entries across the web is difficult to track. Yes, there is �trackback,� which is integrated into blogging software and can track links to a specific blog entry. But spammers have forced many blogs to turn-off this feature.

[Via Jeremy Pepper]

Footnote:

  • CMO Magazine is running an online poll asking if marketers are using blogs in their marketing efforts.  You can vote here. Interestingly the result is currently running in favor of blogs (42/48). I think that’s a little high and is probably influenced by the fact it’s an online poll and referrals are coming from blogs.  I would estimate the actual figure is way lower than that. [Via Robb Hecht]