E-mail is in big trouble…

As a communicator, the tools you use to reach your audience are of vital importance.

Over the past ten years we’ve all moved more of our communication to e-mail, but the rise of e-mail’s popularity has been matched by it’s infection with spam and viruses.  We’ve actually reached a stage where the balance of communication is swinging back towards the old reliables like the telephone.

This of course isn’t exactly new.  If you really need to contact someone in a timely manner, the phone is my first port of call.  I suspect it’s the same for most people.

E-mail isn’t dead but I suspect the type of communication being carried over e-mail is changing – more background information and less conversational communication.  Enter Instant messaging (with a log) and RSS.

What’s amazing is some of the statistics being published about just how broken e-mail is.

PC Magazine have a feature entitled: “Can E-mail Survive?“:

  • Postini, an e-mail� filtering service which processes 150 to 200 million messages a day, reckons spam accounts for more than half of all e-mail traffic.
  • MessageLabs trapped more than a million SoBig messages in the first 24 hours and they estimate that the volume of e-mail infected with viruses is growing at 85%. Furthermore they estimate that over 60% of spam is now being sent by computers infected by viruses unknown to the user….

“We’ve seen a trend back toward voice mail,” says Tony Scott, GM’s CTO for information systems and services. “[People] know that urgent e-mail messages can get lost in all the spam.”

Putting lipstick on a pig…

The Arkansas News Bureau has a very interesting story on the trend amongst corporates of creating new job titles in an effort to address specific corporate issues.

You’ve probably seen examples of manufacturers who have destroyed rivers appointing a “Chief Environmental Officer” or the firm with a series of descrimination lawsuits appointing a “Chief Equality Officer”.

Of course creating these titles is a little like putting lipstick on a pig. It’s still a pig.

PR is a tough business.. don't believe the hype…

One of the major reasons that I never wanted to get involved with Public Relations when I was in College, was the idea of spending endless evenings kissing butt, calling everyone “dahling” and pandering to the outrageous demands of spoilt people…. I term this the Ab-Fab effect.

While that lifestyle is desired by many, it’s not my bag and luckily PR has more to offer than practically any other career.  Why?  Diversity.

You would be hard pressed to find an industry that can be so diverse amongst practitioners in different industries.  Entertainment PR and Business to Business PR are in effect two different businesses.  Sure they share some common tools, but their execution is, in my humble opinion, fundamentally different.

PR has a perception problem, I think we all know that. While government spin doctors, Hollywood PRs and ridiculous films such as Phone Booth (awful Flash warning!) grab the headlines, these icons bear little resemblance to my daily professional life or yours.

Guess what, the PR discipline is getting harder all the time.

There’s more competition, more practitioners, and according to some recent research from Delahaye less space.

The research which covers the Fortune 100 in 2003 found there was 23% less coverage of these firms during the year.  Microsoft, which remained at #2, enjoyed a 31.4% fall in their coverage across newspapers, magazines and television.

Disney, which came in at #1, bucked the trend, increasing their share by over 17% and the only other gainer in the Top 10 was Wal-Mart. Merrill Lynch lost over 50%, IBM and Intel lost over 40% each and AT&T lost 37%.

The good news is that the overall “esteem” of corporate America improved by over 200% in 2003 compared with scandal ridden 2002.

“Among other things, it means the top U.S. companies had a more difficult time getting their messages out in the news media, and may have to look more deeply at advertising and other communications options for making up the gap.”

So if you were in any doubt that you were in a tough business, these figures should remove those doubts. If you’re looking for challenges, PR delivers!

 

Landing the big fish…

For most PR people, media relations remains an important part of the job. Getting a client in front of an influential editor still gets the blood pressure rising.  But what about when the tables are turned?

What about journalists who want to try and land an interview with a big fish?

Tom Mangan points to a story in MediaBistro that gives advice on how a “no-name” journalist can get an interview with the big name.

“Earlier this year, I was having trouble scoring an interview with Senator John Kerry for an article I was writing about him. My chances decreased even more when he went into the hospital for a prostate operation. I put together a list of quotes from people�including the editorial director of a competing publication�vouching for my ability to get the story straight. The next quote I got was from Kerry’s hospital room.”

 

The Internet's reality distortion field….

It’s said that Steve Jobs has a “reality distortion field” around him.  In effect, when you’re in his presence, his ideas seem to make perfect sense and you ignore any plausible issues regarding the potential success of said ideas.

I know a few people with a similar skill.  When you listen to them, the only thing that stops you from agreeing that a bridge from South Africa to Brazil is a fantastic idea. Think to the tourism…. is that you know the power of their persuasion.

What has this got to do with PR? Well give me a chance.

I have noticed that in the past two weeks the Internet meme of choice has been “social networking”.  I’ve been getting a reasonable volume of networking requests all of a sudden.

Now, I know these “social networking” websites, where you can connect with friends and/or colleagues, have been around for quite a while, but in the past couple of weeks they seem to have taken off.

For anyone unfamiliar with these sites, you sign up to the service (normally free at this stage), then you invite your friends and colleagues to join up and link with you. 

The clever part is that when your contacts join the network they bring a whole range of other people on board and in a short space of time there is a massive network of people.  Ultimately, the theory goes, that you can then use the network to keep up with people or you can use it to try and drive some business through this virtual network.

OK?

Seems like a fairly good idea.  But what if there are forty of these networks? Do you have to manage forty subscriptions?

This is where the reality distortion filed kicks in.

You see (notice my seamless link to my introduction) I think the Internet’s “reality distortion field” is the most powerful of all. We live in the time of “Now”.  We don’t want to wait, we want it and we want it now.  As a result people get excited by new developments without considering their downside or their potential barriers.

I have joined some of the networks and indeed have re-connected with past colleagues and clients. But it’ll be interesting to see how they fare in the longer term.  Of course in a business such as PR, where relationships are very important, these tools could help….. could.

It seems to me that the Internet, because of it’s scale and speed, is creating an environment where innovation takes off and a certain audience (gadget nerds like me for example) get all excited.  But this happens independent of the normal population, who may or may not adopt the idea in three years time.  Take Blogs as a perfect illustration of this conundrum.  Very popular online and still growing, but probably not Main Street USA just yet.

This new “adopter audience” is growing and they (we?) clearly enjoy their role as guinea pigs. It might represent an interesting new sub-audience for many companies.

I hope you enjoyed my free-brain ramble…. it’s been one of those weeks..

More on Social Networks*:

*There’s a lot of hype around Orkut at the moment. Firstly it’s affiliated with Google, therefore instant buzz! and secondly it’s invitation only.  You can’t just sign-up like the other networking communities (see below) you have to wait until your asked.  It’s the the online equivalent of the Freemasons I suppose.

Links to some Social Networks:

 

99 Tips on Marketing….free

MarketingSherpa has released its Annual free e-book, “Marketing Wisdom” which includes 99 tips and stories from Marketers including PR Pros.

It’s a free download.

“In today’s highly competitive PR environment, cutting to the chase seems to be the rule of thumb for our small company.  No longer do media outlets, at least on our level, get gift baskets or trinkets.  They get hard news about our progress and programs… and news. And that seems to work great.”

Robert Peterson, Founder, AlmostGolf.com

E-mail: Your subject line defines your success or failure

I have spent a lot of time today clearing out my Qurb folder of Spam.  Nothing new there. It’s the same every morning.

I probably get around 400 spam messages overnight, every night.

With that volume of spam, I have to rely on the subject line to decide whether to hit the delete button or not. E-mails that have blank subjects or have subjects such as “Hi”, “Hello”, “Information for you” etc. are deleted.

There have been a number of e-mails that I’ve deleted recently from friends because of the subject line.  I’m sure this is the same for everyone.

This subject line descision making underlines the importance of thinking clearly about the subject of your e-mail. If your e-mail looks like spam it’ll be deleted. It’s worth taking half a minute to think about that when you’re sending an important e-mail to a new contact.

How far would you go to avoid potential issues?

An internal memo from the head of public affairs and marketing for the Health Insurance Commission in Australia has told staff to ensure they are not seen or photographed cutting a cake with the health organization’s logo on it, to avoid potential captions such as: “Putting the knife into medicare”.

The memo reads: “If you are organising an event for a local member, please ensure that he/she does not put a ‘knife into Medicare’ by cutting a cake. . . take it away (out the back) after the candles are blown out (if you want candles) and cut it up . . . away from any cameras.”

Stories like this help me remember why I’m happy (most of the time) that I work in tech PR….