For the record a couple of other posts on this snafu:
Phil Gomes points out the issue was that people were using her PERSONAL e-mail address. [I hadn’t spotted that myself]
Jeremy Pepper pipes in on the same factoid, but makes a broader point about PR people not being trained in good practice in this area – and like Damien bemoans the lack of focus on relationships.
Susan Getgood suggests that blacklists just don’t work…