Wed, 26 Feb 2003 12:56:52 GMT

When the founder bites back… 

Capitalism demands that some entrepreneurs will fail, some will succeed and some will muddle along. That’s the free market for you.

When a “start-up” (for the sake of a better term) is bought, and in particular start-ups whose image is inherently connected to the founder(s), it creates some interesting challenges for the acquirer. 

Ben & Jerry’s is a fantastic example.  The company was built, named and grown through Jerry and Ben.  When Unilever purchased the firm, Jerry and Ben eventually went their own way and pursued the same causes that had helped to grow the company in the first place. 

But what if their opinions cause Unilever grief? Ben and Jerry’s (the company not the individuals) press room takes an interesting approach to solving this paradox. 

They clearly poisition the relationship between the founders and the company and then re-iterate the company’s own stance on the issues in question.

I think it’s very very well done…. except…. and it’s a big except.

The last link on the page invites web visitors to view a note from Jerry.

Now it might just be me, but I think this is overkill.  The earlier passages clearly position the issue and clarify the company’s view.  The “note” from Jerry reads like he wrote it at pain of death.

Just my two cents!

Related links: TrueMajority.org

Wed, 26 Feb 2003 09:48:10 GMT

For Public Relations, read Telesales…

In a surprising piece of news, Burson Marsteller have announced a new service called: “Prospect Lead Generation Support Program”.

As the name suggests, it’s about delivering relevant leads for small and mid-sized B2B companies using a seven-step methodology. 

This is the latest in a trend of the big PR firms looking to expand their services into completely new areas.  Last year Ketchum launched ChannelEdge, a service that offers to support technology companies’ channel strategy and initiatives.

BM’s new service is an interesting departure.  However, I am not convinced they can provide a service that matches specialists in this marketspace such as Technology Sales Leads. I know if TSL launched a PR service I would be equally sceptical.

Anyone know why the PR firms are launching all these new services through their technology practices?  Is it to prop up slow technology demand? Feedback as always is welcome.

Sidenote: I can’t find any mention of this service on the Burson-Marsteller website?

Wed, 26 Feb 2003 06:57:41 GMT

The tough PR environment continues….

WPP one of the world’s largest “communications” groups (i.e. PR and Advertising) and the parent of Burson-Marsteller, Hill & Knowlton and Ogilvy PR has reported weaker results. While overall revenue is down 3% (to UK�3.9 billion) PR specific revenue is down 8%. A story in the Guardian speculates at consolidation among WPP’s PR brands – though WPP denies it.