Crisis communications online…..
The Internet clearly has created an environment where crisis can occur faster and more frequently. Over the past few days many marketing websites and blogs have been abuzz with what was purported to be the latest Puma print ads. [Viewer discretion advised :-)] The ads are “controversial” to say the least.
The first stories claimed these ads were from Brazil, while other reports claimed they were from a campaign in Europe.
Puma have now come out with an official statement that these ads are in fact fake.
In parallel, Puma are conducting an outreach program to blogs that are carrying the ads (and the companies hosting those blogs) in an effort to have the offending ads removed.
So Puma are fire-fighting a crisis solely enabled by the Internet.
Now there’s a Nokia ad doing the rounds [Cat lovers beware] that may or may not be real but is sure to cause a stir.
The Internet is viral – and like any good superhero you can use that power for good or evil….
Update: Sarah Carey believes the Puma furore is a double bluff. She thinks that there’s a good chance (given the professional quality of the shots) that they sent these ads out themselves to stir up a bit of controversy and are now releasing statements disowning them…. this is getting complicated!