Last October I read an interview with Eric Dezenhall on the changing dynamics of issues management that piqued my attention. Dezenhall, who was promoting his new book: “Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal”, was incredibly pragmatic about how the combination of technological and social trends have changed […]
Entries Tagged as 'Crisis'
January 6th, 2015 · No Comments · Uncategorized
February 25th, 2014 · 1 Comment · Uncategorized
Last week a friend passed along a post from a PR firm’s blog that had me rolling my eyes so hard and fast that I strained them. You see, in the rush to publish a critique in a timely manner, the author didn’t allow ignorance or even the most rudimentary research get in the way […]
April 15th, 2009 · 3 Comments · Uncategorized
I spotted this on Ragan earlier today. You might have seen it already. I hadn’t. It’s a great example of the changing nature of communications and how, these new tools and channels are in many cases creating new and more frequent crises for companies of every size, in every sector. The video (below) left me […]